Client Success Coordinator

United States

Job Type

Full Time

About the Role

The Client Success Coordinator remote US-based role is perfect for an individual who is passionate about career development, personal growth, and helping people to achieve their goals. Self Made Millennial is a brand with 1 million+ followers across social media and is beloved for rapid fire, bleeding edge career and job search advice. Your job is to serve the clients in the job search group coaching program, and help to bring in new clients.

Candidates must have incredible communication skills, the kind where you are great at coaching others and can draft a thoughtful email quickly. You must also be highly organized, with a knack for project management, and detail oriented.

This role will be a blast if you love to learn, are bursting with ideas, and are a self-starter who can take a project from idea to completion.

You would be a great fit if you feel like you “get” the Self Made Millennial brand, love professional development, want to work closely with Madeline, and are dang incredible when it comes to helping others.

As is the ethos of the company, we are committed to growing you, providing exceptional training, sharing all the insights about the business, and taking an interest in what matters to you.

Requirements

What You'll Do:

  • Provide a high-touch coaching experience for our job search clients, including progress tracking, providing resources, and overall encouragement and support.

  • Onboard new clients and always be iterating to improve the process

  • Host client calls to ensure clients are getting the support they need

  • Be highly involved in bringing on new clients, including responding to prospective client DMs, helping with promotional materials, generating referrals, and taking sales calls

  • Proactively reach out to clients to check progress and get them attending and asking questions in coaching sessions

  • Daily documentation of client progress & engagement, and coordination of sign ups for coaching calls

  • Manage all client operations including escalations and manage operations & coordination of client acquisition events

  • Learn Member Site inside and out

  • Review 2-3 trainings per day in the Member Site until complete then continue again

  • Solicit feedback and escalate questions concerns and feedback - always looking for ways to improve the experience and optimize

  • Build out a referral program plan and yield consistent referrals and introductions to new potential clients from existing ones

  • Come up with innovative ideas, suggestions and proactive actions to be taken to grow

  • Correctly assess next steps and yielding testimonials driven by wins achieved in the Program

  • Manage online communities - write engagement posts, post announcements, respond the clients, alert the team when something needs attention, capture testimonials, celebrate clients

  • Assist with various promotional tasks - scheduling emails & posts, drafting emails/articles


Must have:

  • Written and verbal communication skills - To give you an idea of what we mean, this could include: writing/journalism experience, experience leading workshops, public speaking, experience with social media or copywriting

  • Demonstrated ability to manage own schedule. Highly proactive and able to take initiative.

  • Career coaching interest - you should either have coaching experience or be a professional development junkie

  • Excellent attention to detail and project management skills

  • Ability to see areas of improvement in a system and execute ways to improve it

  • Ability to work some evening hours. We will work together to create your flexible schedule but you will have to work in the evening since we run a job search program where many of the clients need coaching after work. We also have launches where there will be several weekend evenings about 6 times a year.


Nice to have:

  • Career Coaching experience

  • Copywriting skills

  • Sales experience

About the Company

Perks:

- Remote work (US only)
​- Flexible schedule
​- You’ll be able to build your personal brand in the career coaching space. If you have an interest in building your own voice, you will have access to a massive platform to do so!
​- Help people everyday land their career defining jobs. The success stories are staggering and so invigorating.
- ​Work super closely with the CEO to see the inner workings of a business that has been created based on business coaching from some of the most successful people in the online space. See it first hand!

WE ARE A BUSINESS THAT HIGHLY VALUES DIVERSITY, EQUITY, AND INCLUSION. PEOPLE OF ALL ETHNICITIES, NATIONALITIES, GENDERS, RACES, AND SEXUAL IDENTITIES ARE ENCOURAGED TO APPLY!